Effective Date: 01/01/2025

At LK Vet Care, we aim to ensure customer satisfaction with our veterinary products and services. Please read our Refund & Cancellation Policy carefully before making a purchase.

1. Order Cancellation Policy

• Before Shipment: You may cancel your order within 12 hours of placing it for a full refund.
• After Shipment: Once an order has been shipped, it cannot be canceled. You may request a return following our return policy.
• To request a cancellation, please contact our support team at info@lkvetcare.in with your order details.

2. Return & Refund Policy for Veterinary Products

We accept returns and offer refunds under the following conditions:

Eligible Returns

• The product must be unused, unopened, and in its original packaging.
• Returns must be initiated within 7 days of receiving the order.
• Perishable items (e.g., pet food) and prescription medications cannot be returned due to safety regulations.

Return Process

1. Contact our support team at info@lkvetcare.in to request a return authorization.
2. Ship the item back to our designated return address. (Return shipping costs may apply unless the product is defective or incorrect.)
3. After receiving and inspecting the returned item, we will process a refund within 2-3 business days.

Refunds

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your bank or payment provider.
• Shipping charges are non-refundable, except in cases of defective or incorrect items.

3. Refund & Cancellation Policy for Veterinary Services

• Appointment Cancellations: Cancellations must be made at least [X] hours before the scheduled appointment to receive a full refund.
• No-Show Policy: If you miss your appointment without prior notice, no refund will be issued.
• Service Refunds: Refunds are not available for completed veterinary services. If you are unsatisfied with the service, please contact us to discuss your concerns.

4. Damaged or Incorrect Items

• If you receive a damaged or incorrect product, notify us within [X] days with photos of the item.
• We will arrange for a replacement or a full refund at no extra cost to you.

5. Contact Us

If you have any questions regarding our Refund & Cancellation Policy, please reach out to us at:

📧 Email: info@lkvetcare.in

📞 Phone: +91 9552524949

🏢 Address: LK Vet Care Pvt Ltd: No 3-A & 4-A, Rachana Avenue, FC Road, Deccan Gymkhana, Pune, Maharashtra 411004